Help & Feature Requests

Trader Node is built to support traders who want to operate like real business owners, not spreadsheet managers. If you need assistance or want to suggest improvements, this page explains exactly how to do it.

1. Getting Help

If something is unclear, not working as expected, or you are unsure how a feature behaves, we encourage you to reach out.

Before contacting support, we recommend:

  • Reviewing the relevant Help Center article for that module

  • Checking the Notes or tooltips inside the page

How to Contact Support

When submitting a support request, please include:

  • The page name (Dashboard, Challenges, Funded Accounts, Private Accounts, Transactions)

  • The specific action you were performing

  • A screenshot if possible

  • A short description of what you expected to happen

This allows us to investigate quickly and provide accurate guidance.

Contact email: support@tradernode.com

2. Reporting a Bug

If you believe something is incorrect:

  1. Confirm filters and status selections.

If after checking these items something still appears incorrect, submit a bug report with:

  • Clear steps to reproduce the issue

  • What you expected

  • What actually happened

You can report a bug here:

3. Requesting a Feature

Trader Node is built around one core objective:
help traders operate with financial clarity and real business discipline.

When requesting a feature, please frame it in terms of business clarity and real financial impact.

Helpful feature requests usually include:

  • The problem you are trying to solve

  • Why the current functionality does not meet that need

  • The business outcome you are trying to achieve

Example

Instead of:
“Add win rate to the Dashboard.”

Better:
“I want clearer visibility into which prop firms generate the highest real ROI based on payouts and challenge costs.”

This keeps the request aligned with real money, not trading vanity metrics.

What We Prioritise

We prioritise features that:

  • Improve financial clarity

  • Strengthen accounting integrity

  • Reduce confusion between virtual and real profit

  • Support disciplined, business-first decision making

  • Help traders operate more professionally

Features that introduce emotional trading pressure, virtual balance tracking, equity monitoring, or gamified metrics are unlikely to be implemented.

Early-Stage Focus

Trader Node is still in its early stages.

Right now, our primary focus is making sure all core functionality works smoothly, accurately, and reliably across:

  • Ledger integrity

  • Challenge cost tracking

  • Payout handling

  • Private account balance logic

  • Dashboard reporting

Before expanding aggressively with new features, we want to ensure the foundation is solid, stable.

We absolutely plan to continue growing and expanding the system over time. But growth must never compromise clarity or financial accuracy.

Community Voting and Feature Selection

We use a feature request and voting system.

Users can:

  • Submit ideas

  • Vote on existing suggestions

  • See what others are requesting

Community voting helps us understand demand and prioritise what matters most.

However, voting alone does not guarantee implementation.

After reviewing community demand, each feature is evaluated internally to ensure it:

  • Aligns with Trader Node’s mission

  • Maintains accounting consistency

  • Preserves Ledger integrity

  • Fits within the system’s long-term design direction

This balanced approach allows us to grow responsibly, without drifting away from what Trader Node is built to achieve.

Our commitment is not to build the most features.
It is to build the right ones.